FAQs

You do need the Genesis Framework installed on your site to make our theme work. However, you will NOT need to purchase a copy of the Genesis Framework in addition to our theme because there is a Genesis Framework copy included in our theme package. All you need to do is unzip the package and install them onto your website.

We provide support for our themes and ensure that the themes work well on the Genesis framework. However, it does not fall under our responsibility to give assistance to any issues related to the framework. If you need any help on the Genesis framework, in this case, you should purchase the framework from StudioPress (the owners/ creators – www.studiopress.com), then contact them for support.

All themes by WATDesignExpress are built for self-hosted WordPress.org sites and WordPress.com Business plan. Please note that if you choose a hosting service from WordPress.com, only Business plan enables you to upload a custom theme (like our ones) to your website and install it. You can refer to the difference of plans here: wordpress.com/pricing. Another option is that you can buy a web hosting from a hosting provider such as Bluehost, HostGator, GoDaddy, SiteGround, etc. More details at this article: http://www.wpbeginner.com/wordpress-hosting.

All of our digital products come with a single use license. Once you purchase a theme, you can use it on ONE domain only. You can customize your purchased theme as per your needs. However, you may NOT resell, redistribute, share, give away, or gift any portion of the design under any circumstances. See our Terms and Conditions for more details.

WATDesignExpress wants all of our customers to be 100% satisfied and happy with their purchase, so we are glad to assist. Support is only available to those who have purchased our products via a Support ticket. Currently, we don’t offer support via phone and social media.

Support is provided for questions and issues pertaining to our products, which are:

• Answering questions about how to use the theme;
• Answering technical questions about the theme (and in some cases, included third-party assets);
• Help with defects in the theme (and in some cases, included third-party assets);
• Theme updates to ensure ongoing compatibility and the theme works as described and to resolve security vulnerabilities.

See our Support Policy for more details.

There will be a comprehensive theme documentation included in your purchased theme package, giving you depth tutorials for successful theme installation and setup on your site. Besides, you can always submit a support ticket if you find yourself stuck somewhere since it falls under our support policy to help to get your site looking like the demo site. See our Support Policy for more details.

Yes! All your posts and pages won’t be affected. There are just some changes in the style of how the content is laid out.

Yes! There are sample images, together with sample posts and pages to have your site set up just like our demo. Please also keep in mind that for some of our themes, due to license restrictions, images (which you see in the theme live demo) are not included in the demo content. They will, then, be replaced with other usable ones or with blank placeholders.

YES, of course we do! We offer a service package of WordPress theme installation here! Just purchase the service package and we will get everything done for you promptly.

You can NOT remove the credit at the footer of the theme. This has been defined in our Terms & Conditions.

Due to the digital nature of our products no refunds will be given. We don’t accept returns, exchanges, or cancellations.

Absolutely! Our themes are styled with a widgetized homepage. If you’d like to use a website theme as a blog, you just need to remove all widget areas on the homepage and then your site will display your blog posts on the front page.

Absolutely! You can easily upload your own logo on any of our themes. Find our instructions in the theme documentation which is included in your purchased theme package.

We use a premium font for the site header to make our theme look more acttractive and impressive. Because of its license limitation, the font is not allowed to share with/ transfer to another person, and we have to replace it with a free font in every theme package.

However, we really want our customer to be happy with their purchase, so we are willing to create a header image for you with your name written in that premium font (with no extra fee). If you’d like, please email us giving your name and tagline or any (short) text you want to appear in the header. The header image will be made and delivered to your email promptly.

You may also purchase the font from a font provider, then upload it to your site and write your name directly instead of using an image.

Following is a list of premium fonts used for headers in our themes.

• Jessica – Jelytta
• Olivia Marshall – Serendipity
• Alexandra – Solitude
• Billgrotia – Billgrotia
• Karittemi – Materime
• Karistinos – Axellaria
• Aland – Raffiator
• Ocean – Catherine

Currently, there are two sorts of WATDesignExpress themes available – Premium themes and Blog ones. Only Premium themes are supported with such e-Commerce plugin as WooCommerce on. They are styled to work with WooCommerce, so we cannot make sure if the look of other e-Commerce plugins matches your site appearance. For our Blog themes, you can still install an e-Commerce plugin on them by yourself. Please also keep in mind that we do not provide support for any problems related to such e-Commerce plugins since we are not their developers.

However, we always offer a customization service which helps you to adjust CSS… to make your site unique.

This error will occur when an incorrect theme file is uploaded into your Themes page. To install the theme successfully, you should first unzip the whole theme zip package which has been purchased and downloaded.

After that, use files you’ve just extracted from the theme package for the installation. You need to install the parent file (i.e. the Genesis zip file), followed by the child theme file to your site (for example, alexandra-theme.zip).

All WATDesignExpress themes require new image sizes (thumbnail sizes). If there are photos existing on your site when you install our theme, you will need to resize them using a plugin called Regenerate Thumbnails. This is to ensure that all affected images are resized to match the new dimensions and fit properly in the new theme. Go to WordPress admin area > Tools > Regenerate Thumbnails > Regenerate Thumbnails For All Attachments, and wait until the process is 100% completed.

Every WATDesignExpress theme requires new image sizes (thumbnail sizes). When you install a new theme, you should regenerate your thumbnails to ensure that all affected images can fit properly in the theme. For most cases, regenerating thumbnails will work – all inconsistent image sizes will be fixed. (see here for how to regenerate thumbnails)

If regenerating thumbnails was done already, but some of your pictures still are not displaying as expected, it’s most likely because the photos are too small. You should know that the Regenerate Thumbnails plugin will resize images whose dimensions are larger than the designated image dimensions. The plugin will not “stretch” an image to make it fit.

The solution to this problem, then, is that you should use high-resolution images for featured images. Different sections in different themes require different photo dimensions, but 1200×800 pixels may cover most thumbnails.

Most of our themes require a header image (logo) in 180 pixels (exactly) by 1000 pixels (or under) (height by width) so that the image can have its best look, without being blurry.

For the Ashley Dunn theme, the height must be exactly in 220 pixels and the Lisa Cooley theme 160 pixels.

For the Roma theme, it is exact height 120 pixels by width under 500 pixels.

If you made some changes to your website in the back-end, and the changes aren’t appearing on your site (front-end), there’s a high chance that you have encountered the issue of cache.

Cache is a memory which stores all your site data in an external location over a period of time. This is to speed up your website (the site will load faster next time you visit) and improve the user experience. But sometimes, caching can be an irritation as it prevents you from seeing your new changes.

What you need to do then is clear the cache. Note that caching may be in several locations – browser (computer and mobile devices), plugin and server/ host side. Therefore, make sure to check and empty the cache in all those areas.

See here for how to clear caches.

Please do as follows to have your blog posts appear on your blog page.

1. In your WordPress admin area, open your Blog page.
2. Find the Page Attributes section on the right. Under Template, select “Blog“.
3. Your blog posts will now show in the custom format on your Blog page.

In case your posts don’t show up on your Homepage, go to WordPress admin area > Settings > Reading and check if you set your homepage to display “Your latest posts” or not. If not (which means the option of “A static page” is selected), set with the “Your latest posts” option and the posts will appear as expected.